At NORVEXAN, we engineer confidence into every purchase. If our product does not meet your expectations, our structured Money‑Back Guarantee ensures a transparent and secure refund process for qualifying orders made through norvexan.it.com.
Applies exclusively to products purchased directly from norvexan.it.com. Orders placed through authorized partners or third‑party marketplaces are subject to their respective return policies.
The original payment must be successfully processed and verified. Refunds will be issued only to the original payment method used at checkout.
The guarantee is valid for one refund per customer per product type to maintain fairness and operational integrity.
Customers may request a refund within 30 calendar days from the confirmed delivery date.
Claims submitted after the 30‑day period will not qualify unless required by applicable consumer protection laws.
Approved refunds are processed within 7–10 business days after product inspection and validation.
Contact NORVEXAN Support with your order number, purchase date, and detailed reason for the refund request.
Ship the product in its original packaging, including all accessories and documentation. Return instructions will be provided upon approval.
Returned items must show no excessive damage or misuse. NORVEXAN reserves the right to deny refunds for products not meeting return standards.
Customized products, clearance items, and products marked as final sale are not eligible for refunds unless defective upon arrival.
Original shipping fees are non‑refundable unless the return is due to a verified defect or fulfillment error by NORVEXAN.
Email: [email protected]
Phone: +39 02 9475 3180
Hours: Monday–Friday, 09:00–18:00 CET
This Money‑Back Guarantee operates in accordance with applicable consumer protection laws. NORVEXAN reserves the right to update this policy at its discretion while maintaining customer fairness and transparency.